Support Center

Recording & Microphone Issues

1. Check browser permissions: Click the lock/info icon in your browser's address bar and ensure microphone access is set to "Allow"
2. Test your microphone: Use your device's built-in audio settings to verify your mic is working
3. Close other applications: Apps like Zoom, Teams, or Skype may be using your microphone
4. Try a different browser: Chrome typically provides the best compatibility
5. Check hardware: If using external mic, ensure it's properly connected and selected as the input device

Login & Access Issues

1. Password reset: Use the "Magic Link" option on the login page to receive a secure login link via email
2. Check enrollment: For students - ensure you're enrolled in the correct class using the enrollment code from your instructor
3. Exam availability: Verify the exam is within its scheduled time window
4. Clear cache: Clear your browser's cache and cookies, then try again
5. Check email: Ensure you're using the same email address you registered with

Grading & Assessment Help

• AI grades not appearing: Grading may take a few minutes after submission. Refresh the page to check status.
• Modifying AI grades: Click on any grade to edit. Your manual grade will override the AI suggestion.
• Bulk grading: Use the "Grade All" feature to apply AI suggestions to all pending submissions at once.
• Grade passback: Grades sync to your LMS when you finalize them. Check LTI integration status in settings.
• Transcription errors: You can edit transcripts directly in the grading interface while listening to the recording.

System Requirements